Terms & Conditions

Please read these terms and conditions carefully before making a reservation or staying at Otel Grand Bazaar. By making a reservation or staying at our hotel, you agree to comply with and be bound by the following terms and conditions:

Reservation and Check-In:

  • All reservations are subject to availability.
  • Guests must provide valid identification and a credit card upon check-in.
  • The minimum age for check-in is 18 years old unless accompanied by an adult.

Room Rates and Payment:

  • Room rates are displayed in the currency of the hotel and are inclusive of applicable taxes unless stated otherwise.
  • Additional charges, such as for extra beds, meals, or services, will be added to the final bill.
  • Payment must be settled upon check-out unless otherwise specified.

Cancellation and No-Show:

  • Cancellation policies vary depending on the rate and reservation type. Please refer to your booking confirmation for specific details.
  • Failure to cancel a reservation within the specified time frame or not showing up for the reservation may result in a penalty charge equivalent to the first night’s stay or the full reservation amount.

Check-In and Check-Out:

  • Check-in time is typically after 12 noon. Early check-in is subject to room availability.
  • Check-out time is typically before 11 am. Late check-out requests may incur additional charges and are subject to availability.

Guest Responsibilities:

  • Guests are responsible for any damage caused to the hotel property or its contents during their stay. Any such damages will be charged to the guest’s account.
  • Guests are expected to conduct themselves in a respectful and considerate manner towards other guests and hotel staff. The hotel reserves the right to refuse service or remove guests who fail to comply with this expectation.

Liability and Loss:

  • The hotel is not responsible for any loss, theft, or damage to guests’ personal belongings, including vehicles parked on hotel premises.
  • Guests are advised to use in-room safes or safety deposit boxes for storing valuables.

Facilities and Services:

  • The availability of specific facilities and services, such as restaurants, game centres, bar and lounges, may be subject to seasonal changes or maintenance requirements.

Privacy Policy:

  • The hotel respects your privacy and handles personal information in accordance with applicable data protection laws.

Force Majeure:

  • The hotel shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its control, including but not limited to natural disasters, acts of terrorism, or governmental actions.

Governing Law and Jurisdiction:

By making a reservation or staying at Otel Grand Bazaar, you acknowledge that you have read, understood, and agreed to the above terms and conditions.